Windshield Replacement FAQ’s

Car windshield installaationI need to replace my auto windshield and I am shopping around for the best deal. How comprehensive will my free quote be?

Your free quote for a windshield replacement will take into account not only parts and labor, but also include a lifetime warranty, free repairs for chips caused by rocks, and free servicing within our windshield service area.



How can I ensure that I am receiving the most accurate quote information?

When you call for your free windshield cost, you will be asked to provide some basic information, which will assist in providing an accurate price. Be prepared to provide the make, model and year of your car. Also be sure to mention any special features of your windshield, such as whether or not it features a rain sensor, whether it is tinted and if so, what is that color of said tint, and whether it features a shade band.


Why are your prices so much lower than other companies that I have requested quotes from? Will my new windshield be substandard as a result of the extremely low prices?

Our company provides quality service, and uses materials that not only meet, but exceed the federal standards of motor safety. The low prices are a result of competitive pricing and a commitment to offering only the best deals to our customers.


I have a crack in my windshield, will it fall out?

Absolutely not. Automobile windshields are manufactured with two pieces of glass and with an inner plastic layer called laminated. Typically, when a windshield gets cracked by a rock from the road, the outside layer is the only piece that gets damaged. Therefore, you are still protected by the inner vinyl layer which is the strength of your windshield and the inner glass layer. That is why windshields are considered to be safety glass and all cars windshields are laminated for your safety.


If I am not mobile, will you come to my location? What do you charge for mobile service?

We service automobiles throughout Chandler and outlying areas, and will come to your location free of charge. If your car is located in Mesa, Chandler, Glendale, Phoenix, Tempe, Scottsdale, Gilbert, Surprise or Peoria, we will come right to your door.


Is replacing a car windshield a time-consuming process?

Generally, replacing a car windshield can be accomplished in an hour or less. Factors that influence the total time will include the make and model of the automobile in question, and the manners in which previous installations were executed.


Am I required to oversee the windshield installation being done on my car?

We do not require you to be present while we work on your car windshield. If you plan to be elsewhere, you will need to ensure that your car is unlocked and accessible during the scheduled repair time. In addition, we will require you to provide us with written consent, stating that we are entitled to access and complete work on your automobile. Once our reliable service people have completed their contracted work, they will lock your car and return the keys to the proper area.


What are Chandler Windshield Replacement  hours of operation?

We are open six days a week, and closed on Sundays. From Monday to Friday we are open from 7:00 in the morning until 6:00 in the evening. On Saturdays we are open from 8:00 in the morning until 2:00 in the afternoon. If you require service outside of our regular hours of operation, you may call to schedule an appointment. If you reach us after hours, you can get a free windshield replacement price or start your windshield insurance claim online and one of our friendly representatives will give you a call as soon as we re-open.


I need my auto windshield replaced immediately. Do you do same day appointments?

Circumstances will vary depending upon demand, but usually we are able to schedule appointments with less than twenty-four hours’ notice.


In the past, service people have been very general with time frames. If I schedule an appointment, will you be there at the appointed time?

We work hard to prevent our clients from waiting for us. Our service people are very punctual and reliable. We make appointments based on just a two-hour time frame and not a all day appointment frame like some other windshield repair companies.


Will I be notified if the windshield technician is running late?

It is our company’s policy to notify clients not only if we are behind schedule, but also the time we will be arriving. Expect to receive a phone call from your windshield technician fifteen minutes in advance of their anticipated arrival.


How soon will I be able to drive my car after the windshield has been replaced?

We recommend waiting at least one hour to drive your car, after the windshield has been installed. One hour is the recommended “safe drive away time” from the adhesive manufacturer. To ensure that your car will be fully functional as soon as possible after it has been serviced, we use an excellent quality, fast-drying urethane.


Windshield Safety: Regardless of which windshield replacement company you choose to employ, it is extremely important to inquire about the brand and quality of the urethane used by that company. Manufacturers’ recommendations about how long the urethane must cure, before it is safe to drive away, will vary depending on the specific properties of each product.


What do I need to know about caring for my automobile, post-replacement?

Although you may drive within the first twenty-four hours post replacement, it is extremely important to follow a few simple guidelines, to ensure that the replacement cures properly. During those first twenty-four hours, avoid high-pressure car washes, do not use excessive force when closing car doors, and leave the windows slightly open to relieve air pressure resulting from the new installation.


Will my windshield appointment be kept, rain or shine?

If you have a cover for your car, then the appointment will happen regardless of weather. If, however, there is no shelter for your car and it is raining, the appointment will necessarily need to be rescheduled.


Does Chandler Windshield Replacement clean car interiors in cases of shattered windshields?

Your car’s interior will be thoroughly vacuumed, and all visible glass fragments will be removed.


Are there any special conditions that I must provide for the windshield technician?

Although clients are not required to have their cars in shaded areas, this consideration would be greatly appreciated, and will make the technician’s job much easier.


How does Chandler Windshield Replacement deal with car windshield stickers?

Technicians will make every effort to carefully remove all stickers and replace them on the new car windshield. The success of this process will depend on the type or types of adhesives used. If it is impossible to re-adhere a given sticker, it can be attached to the work order, so that a new one may be obtained.


How do technicians deal with rear-view mirrors?

Generally, the bracket that attaches the rear-view mirror will already be built on to the new car windshield. The technician simply removes the mirror from its original bracket and re-installs it on the new one.


What are the qualifications of your employees?

Chandler Windshield Replacement’s technicians are thoroughly trained, and have at least five years prior experience in the windshield repair and replacement industry.


What kind of assurance can you offer me once the car windshield installation has been completed?

We fully guarantee our products and services for the duration of your car lease or ownership. You will be protected against manufacturer’s defects, leakage, and poor service. We offer a nationwide lifetime warranty so that you have no worries during travel.


How will you deal with any malfunctions that occur out-of-state?

If you are out-of-state and experience a problem with your automobile windshield, you will still be completely covered by our lifetime warranty. We will sub-contract the necessary work to an reputable windshield repair shop that is close to your location, and take care of the billing directly.


Free Windshield Repairs: Chandler Windshield Replacement also protects you in the case of a chipped windshield. As long as the chip is not larger than the size of a standard business card, we will repair it free of charge. This service is only available in the greater Phoenix area, specifically, the service areas listed above.


Will the rest of my car be affected by the windshield replacement process?

Your car will not be compromised in any way during the replacement process.


Do you address the issue of a window that will not roll up or down?

If your car door’s window will not roll or unroll, and you can hear the motor running you are likely dealing with a regulator malfunction. Before making an expensive purchase directly from your dealer, talk to us. It is likely that we will be able to save you money.


If I have a damaged windshield can I still legally drive my car?

The state law ARS-28-982 in Arizona asserts that a law enforcement officer may stop you on the road if they believe the condition of your windshield to be unsafe. If this situation occurs to you, you will likely be ordered to have your automobile windshield replaced within five days of the incident, or face a fine.


Do I have a say in the type of glass used for my windshield replacement?

If you are more comfortable having your windshield replaced with dealer glass, we will certainly adhere to your wishes. Please note that prices will vary, since we will be required to charge you list price for the glass.


What are the specifics of windshield construction?

Standard windshields feature two pieces of laminated glass that enclose a vinyl sheet. Due to the strength of the vinyl layer, most small damages to windshields, such as rock chips, will only affect the outer layer of glass.


Where do you order your auto windshields?

We order from a variety of windshield manufacturers, all of which are recognized by, and meet the federal safety standards. If you would like to specify the manufacturer of your replacement windshield, we will be happy to accommodate your request.


What is the difference between windshield brands?

The biggest difference between windshield brands is just that: Their brands. Because all windshield manufacturers must meet federal safety requirements and must meet specific criteria pertaining to the thicknesses of the glass and vinyl layers, there is actually little to no difference between brands.


How do I know who manufactured my automobile windshield?

According to FMVSS, all windshields that are manufactured and sold in the United States must include the manufacturing plant details on the windshield including the Department of Transportation (DOT) code. Typically, this DOT code is called a bug and will be located in the bottom corner of your windshield. You can get this DOT code from the windshield and enter into the glassBYTES/AGRR database to find out who manufactured your car windshield.


What are OEM Aftermarket glasses, and how are they different than dealer glass?

OEM stands for Original Equipment Manufactured. In many cases, OEM manufacturers will also be the manufacturers for specific car brands, and will etch that brand’s logo onto the windshield before providing it to the dealers. Although windshields coming directly from OEM manufacturers will not feature a specific car’s logo, the actual glass is produced from the same template, and therefore identical. As a result, consumers are frequently paying for a logo rather than a higher quality glass.


Aftermarket glass is not produced from the same template as OEM products. Instead, a template is designed based on the practice of reverse engineering. The practice of reverse engineering is a popular one used in many fields, and is extremely accurate and reliable. As a result, although Aftermarket windshields will not be identical to dealer brands, they will still meet safety requirements, and in most cases, will cost considerably less than both name brands and OEM brands.